Americans have slowly grown accustomed to the idea that the
people who answer their customer-service and computer-help calls may
be on the other side of the globe. Now, some students may find their
tutor works there, too.
While the industry is still relatively tiny, India's abundance of
math and engineering graduates - willing to teach from a distance
for far less money than their American counterparts - has made the
country an attractive resource for some US tutoring firms.
It's a phenomenon that some hail as a triumph of technology, a
boon for science-starved American students and the latest
demonstration that globalization is leveling the playing field,
particularly when it comes to intellectual capital. But critics
worry about a lack of tutoring standards and question how well
anyone can teach over a physical and cultural gulf. The fact that
some of the outsourced tutors may be used to fulfill the No Child
Left Behind (NCLB) supplemental education requirements - and get
federal funds to do so - has been even more controversial.
"We don't know who's tutoring the students, we don't know what
their qualifications are, and we're concerned about their
familiarity with the curriculum in the districts of the students
they're tutoring," says Nancy Van Meter, director of the Center on
Accountability and Privatization at the American Federation of
Teachers (AFT). Ms. Van Meter says she's concerned about the lack of
quality control for all tutors hired under NCLB, but "the offshore
tutoring raises that issue even more dramatically than we've seen
here in the States."
Still, while the AFT and others, including US Rep. George Miller
(D) of California, have been quick to pounce on the practice, its
proponents wonder why qualified teachers should be kept from helping
kids, just because they're in a foreign country.
"With this, there's an added wrinkle in the outsourcing debate,
because the beneficiaries are not just the teachers," says Francesco
Lecciso, a spokesman for BrainFuse, an online tutoring firm in New
York City. "The beneficiaries are the students who are getting the
tutoring." Still, BrainFuse has been "cautious" about outsourcing -
about 50 of its 850 tutors are located overseas - because of the
political questions as well as technical challenges and concerns
about culture gaps, he says.
"We would be reluctant right now to put a tutor from India with a
fourth grade student from North Carolina, for instance," says Mr.
Lecciso. On the other hand, he says, a high-schooler with
specialized science needs might benefit from such tutors, many of
whom have superb math and science backgrounds.
"In spite of all the criticism of learning by rote, the Indian
teaching system has produced some of the greatest professionals in
the new world economy," says Anirudh Phadke, an official at Career
Launcher, where Basak, the math tutor, works.
Career Launcher is one of just five Indian firms currently
tutoring US students. Some contract with American e-tutoring
providers, and some work directly with schools and students. Mr.
Phadke estimates that Indian tutors are now working with some 20,000
American students, but he hopes the market will increase as
technology improves and demand from NCLB rises.
One big reason for the outsourcing is, of course, cost. Take
Growing Stars, a small company headquartered in Fremont, Calif., and
a center with 20 tutors in Kochi, India (all of whom start their
workday at 4:30 a.m.). Lower labor costs allow the company to offer
one-on-one services for $20 an hour, significantly less than the $45
to $80 an hour charged by big-name tutoring companies like Sylvan
and Kaplan.
"My teachers are all highly educated, come from math and science
backgrounds, and have prior teaching experience. American teachers
of comparable quality would be doubly expensive," says Biju Mathew,
who started the company last year.
When San Antonio resident Johan Verzijl decided to hire an online
chemistry and math tutor for his 11th-grade son, Nick, he had no
clue at first he'd be working with someone from India. The cost of
Growing Stars attracted him - so much so that he wondered at first
if it was for real.
"When I found out it was based in India, my initial concern was -
whoa!" he says, citing worries about technical problems and language
barriers.
But he decided to give it a try, and now says his son and his two
tutors developed a good relationship after a week or so of getting
used to the tutors' accents.
Twice a week Nick sits down with a headset and a whiteboard
tablet to write upon, working through problems with the tutors over
the Internet. The tutors received copies of his textbooks so they
could see the assignments, and got information ahead of time about
Nick's interests and activities to help build a rapport. "They've
bent over backwards with us to make this work," says Mr.
Verzijl.
Still, while Growing Stars works directly with families, other US
companies provide most of their services to children at failing
schools. After the school spends three years on the "needs
improvement" list, NCLB requires tutoring to be offered. The fact
that tutoring providers are allowed to hire overseas just
underscores an overall lack of oversight of the industry, say
critics. They point to what they say is a gross double standard:
allowing such loose hiring practices while prohibiting some failing
districts, including Boston and Chicago, from offering their own
tutoring, even though that may mean fewer children receive the
services.
"Our members who are working with kids every day in the
classrooms are, in some cases, being told by the Department of
Education, 'Your school has been labeled in need of improvement,
therefore your district can no longer be providers,' but at the same
time they're turning around and saying we can send tax dollars
overseas without knowing the qualifications or materials that tutor
is working with," says Van Meter of the AFT.
As technology develops and the barriers to communication erode,
most agree that tutoring is likely to join the list of other jobs
facing global competition. Some hurdles remain, of course. Indian
tutors undergo training to learn an American accent and US teaching
methods, but still face some cultural gaps. And just dealing with
students online - rather than face to face - can be tough.
"Empathizing with students, motivating them, and promoting
higher-level thinking are all challenging when the student can't see
the tutor but only listens to her voice," says Swati Chopra, a
finance graduate who joined Career Launcher as a math tutor a year
ago.
Her colleague Basak had to get used to another challenge of
working with US students. "I find that we tutors also need to shower
a lot of praise for the students' good work," he says, "which is
very uncommon in India."
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